Skip to content
Contact Us
Contact Us

Cascino Vaughan Law: The Most Professional Consultant Group I Have Ever Worked With

A Chicago asbestos litigation firm replaces a 14-year-old failing phone system with ShoreTel Sky — gaining real-time marketing analytics, elastic scaling from 30 to 60 lines by season, and a support experience that Susan Dwyer describes as unlike anything she's encountered anywhere else.

The Challenge

Cascino Vaughan Law was running a 14-year-old InterTel switch that required expensive card replacements multiple times a year, paired with a voicemail system built on an IBM operating system from the 1980s. The firm needed a more reliable, cost-effective solution that could scale with their seasonal workforce and provide the call tracking capabilities they'd never had.

The Solution

CTPros recommended ShoreTel Sky — a hosted VoIP solution that scaled from 30 to 60 lines depending on the season, delivered real-time inbound call analytics that transformed how the firm tracks marketing effectiveness, and provided support that Susan Dwyer describes as the best she's experienced from any technology vendor.

About Cascino Vaughan Law Offices

Cascino Vaughan Law Offices is a Chicago-based asbestos litigation firm with offices in Chicago, Illinois and Milwaukee, Wisconsin. The firm's work focuses on representing individuals harmed by asbestos exposure — often communities in smaller towns across Wisconsin, Illinois, and Indiana where asbestos contamination has had serious health consequences. Partners regularly travel the Midwest to conduct presentations for unions, community groups, and individuals who may not know they've been exposed. The firm's small size means every resource, including its phone system, has to work hard.

A 14-Year-Old Switch, an IBM Voicemail System, and No Way to Track Marketing

Susan Dwyer, Systems Manager for Cascino Vaughan Law, was managing a communications environment that had outlived its usefulness on two fronts. The InterTel switch was fragile — requiring expensive card replacements at least three times a year. The voicemail solution was running on an IBM operating system written in the 1980s. Both were costing money without providing the capabilities the firm actually needed.

The bigger frustration was the absence of call tracking. Cascino Vaughan does significant outreach — presentations to unions and community groups across the Midwest where the firm needs to know which events are generating calls and which aren't. With no inbound call reporting, the firm was running marketing campaigns blind.

Joe Rittenhouse at CTPros suggested ShoreTel Sky — a hosted VoIP solution Dwyer hadn't considered. She did her research, made the decision, and hasn't looked back.

Real-Time Marketing Analytics, Elastic Lines, and a Two-Person IT Team That Can Actually Keep Up

CTPros implemented ShoreTel Sky — a hosted VoIP solution that gave Cascino Vaughan the call tracking, scalability, and support the firm needed without the infrastructure costs of an on-premise system.

The inbound call analytics immediately changed how the firm manages its outreach. Each presentation gets its own call-in number. After the event, Dwyer can review the inbound call log, see which presentations generated calls, listen to how people describe what resonated with them, and adjust the content accordingly. For a firm without a dedicated marketing department, this was a capability that simply hadn't existed before.

The seasonal scalability was equally practical. Adding or removing lines takes minutes in the admin portal. The firm pays for what it uses — which matters when the difference between peak and slow season is 30 lines.

Saving Money, Tracking Marketing, and Support That Answers at 5am

The firm is saving money — not paying for lines it doesn't need, not replacing expensive hardware cards multiple times a year, and not maintaining aging infrastructure. The extension setup that once required IT coordination now takes seconds.

The marketing analytics turned out to be the most impactful capability. Cascino Vaughan can now measure the effectiveness of every community presentation in real time — which towns respond, which messages resonate, which outreach efforts are worth repeating. For a firm doing important public health work with limited resources, that visibility is meaningful.

And then there's the support. Dwyer's description is specific: a ShoreTel support button on the phone that connects immediately to someone who can resolve the issue. For a two-person IT department at a law firm, that's not a small thing.

Contact Us

Fill out the form and a member of the CTPros team will be in touch within one business day.