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Case Studies

Real results from real organizations across manufacturing, healthcare, financial services, professional sports, and more. Every engagement starts with understanding the client's environment — and ends with a system that actually works.

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Manufacturing

Ultra Tool | CTPros

Ultra Tool & Manufacturing migrates from a legacy ShoreTel system to 8x8 — cutting maintenance burden and connecting a distributed workforce on a single cloud platform

Retail

Sweetwater | CTPros

Multi-billion-dollar music retailer Sweetwater migrates from a legacy Mitel on-premise system to 8x8 — eliminating 12 servers, improving call quality for 600 sales engineers, and.

Finance

Large Regional Bank | CTPros

A $1.2B Chicago-based financial institution migrates from a legacy ShoreTel system to RingCentral UCaaS and Contact Center — gaining security, flexibility, and omnichannel.

Healthcare

Axia Women's Health | CTPros

Axia Women's Health partners with CTPros to replace fragmented legacy PBX systems across a 200-location healthcare network with RingCentral — in phases, with HIPAA compliance.

Manufacturing

Impact Confections| CTPros

The maker of WARHEADS® and Circus Peanuts replaces a legacy Mitel on-premise system with RingCentral — cutting telecom costs, eliminating third-party vendors, and getting the.

Commercial Development

Wolf River Development | CTPros

Wolf River Development Company moves off a legacy tribal PBX system to RingCentral — gaining the independence, mobility, and modern features needed to manage a distributed.

Retail

Full Compass | CTPros

When the pandemic forced three-quarters of Full Compass employees to work from home overnight, their legacy ShoreTel system couldn't keep up. RingCentral could.

Finance

Shoreline Credit Union | CTPros

Shoreline Credit Union migrates from an end-of-life Mitel on-premise system to RingCentral — gaining crystal-clear call quality, a unified communications platform, and a CEO who.

Manufacturing

ECHO Inc | CTPros

Worldwide outdoor power equipment manufacturer ECHO Incorporated migrates 650+ users from an end-of-life ShoreTel system to RingCentral UCaaS and Contact Center — gaining mobile.

Education

US School | CTPros

When COVID-19 closed 167 schools and 256 sites overnight, Jefferson County Public Schools needed a way to keep thousands of teachers and staff connected — without replacing their.

Pro Sports

Detroit Lions | CTPros

The Detroit Lions replace an aging Avaya contact center with RingCentral Contact Center and UCaaS — giving agents real-time CRM data before every call, enabling personalized fan.

Healthcare

Nanosonics

Medical device manufacturer Nanosonics migrates from a legacy Mitel PBX to RingCentral — cutting telecom costs by 50%, eliminating call quality issues across 10 locations, and.

Healthcare

Kinex

Orthopedic medical equipment manufacturer KINEX Medical migrates from a 10-year-old Mitel PBX to RingCentral Contact Center — gaining skills-based routing, omnichannel capability,.

Finance

BPA

Benefit Plan Administration of Wisconsin migrates from a legacy Mitel PBX to RingCentral — meeting HIPAA and FINRA compliance requirements, enabling fully remote work, and.

Finance

First Fed Savings

First Federal Savings Bank migrates from a legacy Mitel PBX to RingCentral — eliminating reliability issues, meeting HITRUST and FINRA compliance requirements, and executing a.

Manufacturing

Storage Battery

Storage Battery Systems migrates from a legacy Mitel PBX to RingCentral — completing the cutover two weeks before COVID-19 sent 75% of their workforce home, and discovering video.

Manufacturing

Therafin Corp

Family-owned rehabilitation equipment manufacturer Therafin needed a reliable communications system for their new facility and a partner who would stay engaged long after the.

Legal

Finance

Divorce Financial

Wisconsin divorce financial consultancy Divorce Financial Solutions migrates from an unstable on-premise PBX to a cloud-hosted phone system — eliminating service disruptions,.

Pro Sports

Milwaukee Brewers

The Milwaukee Brewers replace a legacy PBX installed when the stadium opened in 2001 with Mitel MiVoice Connect — completing the implementation during the baseball offseason on an.

Pro Sports

CAN AM

CAN/AM Hockey migrates from an on-premise ShoreTel PBX to Mitel MiCloud Connect — eliminating service interruptions for remote staff, avoiding thousands in upfront hardware costs,.

Legal

Meissner Tierney

One of Wisconsin's most distinguished law firms replaces an end-of-life on-premise PBX with Mitel MiCloud Connect — giving attorneys full mobile access, voicemail transcription.

Media

Daily Herald

The third-largest daily newspaper in Illinois deploys ShoreTel across five locations — replacing a two-decade-old system with one that saves IT resources, improves contact center.

Government

Diggers Hotline

Wisconsin's state-mandated underground utility safety hotline replaces an aging Cisco contact center with ShoreTel Enterprise Contact Center — cutting costs, simplifying.

Manufacturing

Jasper Engines

When replacing a 30-year-old phone system turned out to cost less than upgrading it, Jasper Engines made the call. CTPros deployed Mitel MiVoice Connect across nine manufacturing.

Legal

Cascino Vaughan

A Chicago asbestos litigation firm replaces a 14-year-old failing phone system with ShoreTel Sky — gaining real-time marketing analytics, elastic scaling from 30 to 60 lines by.

Pro Sports

FL Panthers | CTPros

The two-time defending Stanley Cup Champions choose Dialpad and CTPros to unify voice, video, messaging, and AI across the entire organization.

Invitation to talk about what their environment needs

Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.