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Jasper Engines: 1,200 Extensions Across Nine Facilities — Deployed in Hours

When replacing a 30-year-old phone system turned out to cost less than upgrading it, Jasper Engines made the call. CTPros deployed Mitel MiVoice Connect across nine manufacturing facilities — saving $216,000 per year in operating costs.

The Challenge

Jasper Engines was facing an $800,000 upgrade bill for a 30-year-old phone system — until Julia Flynn, Director of IT, ran the comparison and found that replacing the system entirely with Mitel MiVoice Connect cost roughly the same upfront, with $216,000 in annual operating cost savings on the back end.

The Solution

CTPros deployed Mitel MiVoice Connect across 1,200 extensions in nine Jasper Engines facilities — completing the implementation in a matter of hours and delivering the cost savings, simplified operations, and contact center visibility the organization needed.

About Jasper Engines

Jasper Engines & Transmissions is a leading U.S. manufacturer of remanufactured engines, transmissions, and drivetrain components. Headquartered in Jasper, Indiana, the company operates across nine facilities and has been remanufacturing automotive components since 1942. With a large manufacturing and distribution operation spanning multiple locations, reliable and scalable communications infrastructure is essential to how the business runs.

$800,000 to Upgrade — Or Replace It for Less

Julia Flynn, Jasper Engines' Director of IT, was looking at an $800,000 price tag to upgrade the company's aging 30-year-old phone system. Before committing, she ran a comparison. What she found was that replacing the system entirely with Mitel MiVoice Connect came in at a similar upfront cost — and delivered $216,000 in annual operating savings that made the decision straightforward.

The upgrade decision was further influenced by an acquisition. Jasper had recently acquired a company that had already moved to MiVoice Connect, and the experience with the platform was positive. The platform's track record for staying current with updates — rather than falling behind on technology — also factored in.

After deciding to move forward, Flynn contacted Mitel directly. Mitel recommended CTPros. The selection committee was quickly confident they had the right implementation partner.

1,200 Extensions. Nine Facilities. Hours to Deploy.

CTPros deployed Mitel MiVoice Connect across all nine Jasper Engines facilities — 1,200 extensions — in a matter of hours. The contact center supervisor tools were configured so managers could make group changes on the fly, assign temporary agents to overloaded queues, and use the Quiet Whisper feature for call monitoring and new hire training. The invoicing structure was simplified — one invoice covering all fees rather than the fragmented billing the previous system generated.

$216,000 Saved Per Year — and a System That Works

The financial outcome was the headline: $216,000 in annual operating cost savings compared to the previous system. What made the decision even more straightforward in retrospect was that the upfront cost to replace was comparable to the upgrade cost — meaning the long-term savings came without a significant additional capital commitment.

Day to day, the change showed up in how the organization actually operates. Contact center supervisors can manage groups and coverage dynamically without IT involvement. The Quiet Whisper feature supports both call monitoring and training. IT support is direct and responsive — no escalation chains, no layers to navigate before reaching someone who can help. The platform runs cleanly on the network without the performance concerns Flynn had anticipated.

The invoicing simplification was a smaller but meaningful operational improvement — one invoice, clear costs, no ambiguity about what the organization was paying for.

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