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Milwaukee Brewers: A 15-Year-Old PBX Retired. A Unanimous Vote for What Came Next.

The Milwaukee Brewers replace a legacy PBX installed when the stadium opened in 2001 with Mitel MiVoice Connect — completing the implementation during the baseball offseason on an accelerated timeline without a single disruption.

The Challenge

The Milwaukee Brewers were running a legacy PBX installed when the stadium opened in 2001. After 15 years, the system couldn't deliver the functionality the organization needed — and staff throughout the organization had stopped asking whether the phone system could do things, because the answer was always no.

The Solution

CTPros implemented Mitel MiVoice Connect at American Family Field — completing the installation on an accelerated offseason timeline, coordinating the spring training facility integration in Phoenix, and providing ongoing support for game day operations.

About the Milwaukee Brewers

The Milwaukee Brewers are a professional Major League Baseball team competing in the Central Division of the National League. The Brewers play at American Family Field in Milwaukee, Wisconsin — a venue that houses not just the on-field operation but the full front office, stadium operations, and the communications infrastructure that keeps everything running on game days and off.

A Legacy PBX From Opening Day — Still Running 15 Years Later

The phone system at the Brewers' stadium had been in place since the building opened in 2001. By the time the organization decided to replace it, the system had been running for 15 years on hardware and software that was never designed for what the Brewers needed it to do in the modern communications environment.

The signal was coming from everywhere in the organization. Staff from the front office to stadium operations were regularly asking whether the phone system could do specific things — and the answer was consistently no. The gap between what the organization needed and what the legacy system could deliver had become impossible to ignore. The Brewers knew it was time to retire the 15-year-old system and find something built for today.

Three Vendors, a Staff Demo, and a Unanimous Vote

The Brewers evaluated three different providers, bringing in key staff from across the organization to demo the platforms hands-on rather than leaving the decision to IT alone. The vote for Mitel MiVoice Connect was unanimous.

CTPros handled the implementation — working against the compressed timeline of the baseball offseason to get the system installed, configured, and operational before the season began. Chris Frey, then VP of Operations at CTPros, led the engagement. The project required coordinating across the entire stadium environment, with CTPros walking the Brewers team through every step of the process against a specific milestone timeline to ensure the cutover went cleanly.

The engagement extended beyond Miller Park. As the Brewers began building a new spring training facility in Phoenix, they engaged CTPros to design and integrate the new phone system with the existing system at the Milwaukee stadium — connecting both facilities on a unified communications infrastructure.

Highly Stable, Reliable, and Ready for Game Day

The MiVoice Connect implementation delivered everything the Brewers needed from the system they'd been asking for. The platform has been stable and reliable — covering both the front office and the full stadium operation — with ongoing support from CTPros available on standby during individual game on-sales when the organization needs fast response.

The accelerated offseason timeline was met without disruption. The spring training facility integration in Phoenix was completed successfully. The organization's decade-long frustration with a phone system that couldn't keep up was resolved.

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