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eliminating the requirement for onsite equipment and servers. Unified Communications 

In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe's largest-ever AI deal. This wasn't just another tech acquisition. It was a turning point.

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often for conversations. 

VOX (Voice-operated exchanges) 

Switches that operate when sound over a certain volume is detected

Ready to talk about your [vendor name] environment?

~1–2 sentences. CTPros starts every engagement with a scoping conversation — understanding the client's environment before recommending anything.

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