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Mitel MiVoice Connect End of Life: The Risks of Staying Put

In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe's largest-ever AI deal. This wasn't just another tech acquisition. It was a turning point.

As you may be aware, the Mitel MiVoice Connect system is set to reach its end of life in December 2029. 

Continuing to rely on MiVoice Connect poses significant risks. In a three-part series, we will explore the critical issues you need to be aware of:

  1. Microsoft Windows Server Exposure: The Windows Server and patches version cannot supersede the date of your MiVoice Connect version. With no new software releases, do you want to leave your Windows Server environment on a server more than 5 years old? 
  2. No Upgradeability for Issues or Enhancements: The lack of upgrade options means you will be stuck with outdated software that cannot adapt to new challenges or integrate with modern systems.
  3. Hard to Find Support: As resources are redirected to newer products, finding skilled support for MiVoice Connect will become increasingly difficult, leading to longer resolution times, potential business disruptions and increased costs.

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