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Florida Panthers: Championship-Level Communications, On and Off the Ice

The two-time defending Stanley Cup Champions choose Dialpad and CTPros to unify voice, video, messaging, and AI across the entire organization.

The Challenge

The Florida Panthers needed a communications platform that could match the pace and ambition of a championship organization — connecting staff across departments, locations, and functions on a single, modern system.

The Solution

CTPros partnered with Dialpad to implement a unified communications platform bringing together voice, video, messaging, and real-time AI across the Panthers organization.

About the Florida Panthers

The Florida Panthers are the two-time defending Stanley Cup Champions and have reached the postseason in six consecutive seasons. Based in Sunrise, Florida, the Panthers operate four facilities in Broward County — including Amerant Bank Arena, the Panthers IceDen, Baptist Health IcePlex, and the War Memorial Auditorium. Off the ice, the Panthers organization spans departments from ticketing and partnerships to community programs, all requiring fast, reliable internal communications to operate at a championship level.

A Championship Organization Needed Communications to Match

For a sports organization operating at the pace of the Florida Panthers, fragmented or outdated communications tools aren't just inefficient — they're a competitive disadvantage. Decision-making across departments from ticketing to partnerships depends on people being able to connect instantly, share context in real time, and stay aligned across multiple facilities and locations. The Panthers needed a platform built for that kind of speed and scale.

CTPros and Dialpad Bring Real-Time AI to Panthers Operations

CTPros partnered with Dialpad to implement the full unified communications platform across the Panthers organization — bringing together voice, video, messaging, and AI in a single workspace. The deployment gives Panthers staff the ability to move between phone calls, internal chats, and meetings without switching platforms, with real-time transcription and automated call summaries capturing the details of every conversation.

The AI layer is central to how the platform works for the Panthers. Real-time transcription means nothing gets lost in a fast-moving organization. Call summaries reduce the overhead of follow-up. And a unified platform across all four Panthers facilities means staff are working from the same system regardless of where they are. Joe Rittenhouse, Co-CEO of CTPros, noted that the Dialpad solution was an ideal fit for the Panthers' communication and collaboration needs — and that this engagement adds another championship sports organization to CTPros' client roster.

Faster Decisions, Stronger Alignment, Championship-Level Execution

The Panthers organization now operates on a single unified platform — voice, video, messaging, and AI — replacing whatever disconnected tools existed before. Staff across ticketing, partnerships, and other departments can connect from anywhere and collaborate in real time, with call summaries and transcription handling the documentation automatically. The result, in the words of the Panthers' own technology leadership, is an organization that can make faster decisions, maintain stronger alignment, and execute at the level the brand demands.

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