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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Apr 19, 2018
4 Troubleshooting Steps to Divide and Conquer “No Phone Service” Errors
SWAMI TECH TALK SERIES This post provided by Eric Collins, UC Solutions Swami Expert Whether you are a Mitel support partner, IT phone support staff,
Apr 03, 2018
The Role of IT Communications for K12 Safety, Security & Preparedness
Recently in early March, we were honored to not only attend the Kentucky Society for Technology in Education conference in Louisville, but we also
Feb 05, 2018
5 Call Center Cost Reduction Strategies
Whether your contact center is the core operations of your business or a supportive segment, finding areas where cost reduction strategies can be
Nov 16, 2017
Three Reasons Large Businesses Choose Hosted VoIP
Hosted VoIP phone solutions tend to be viewed as the small/medium businessman’s answer for an affordable phone system, and rightly so. Low costs and
Nov 10, 2017
Mitel Minute Update: Mitel Keeps ShoreTel Connect CLOUD as Flagship Product, Rebrands
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed
Oct 30, 2017
Webinar Recording: 5 Metrics Every Call Center Manager Should Know
This past Thursday, October 26th, 2017, we had the pleasure of participating in a live online webinar with Brightmetrics, a leader in data analytics
Sep 20, 2017
Improve These Five Call Center Metrics with Self Service IVRs
In this article we discuss how self-service IVR (interactive voice response) solutions built on the Summit platform can be used to influence the
Aug 14, 2017
Recent Telecom Changes Shine Light on the Future of Business Communications
In the Unified Communications world, we’ve all been experiencing quite a bit of recent change that I feel should be addressed and to cast a light on
Aug 03, 2017
Infographic: CPaaS Examples for Improving Customer Service
We've created a simple and quick infographic to illustrate how your organization can use CPaaS (communications platform as a service) to improve
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

