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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
Company News
Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Dec 01, 2025
What is Agentic AI? The Future of Contact Center AI Solutions is Here
In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech
Jan 21, 2025
The Benefits of Replacing Physical Phones with Softphones in UCaaS Systems
In today's fast-paced business environment, Unified Communications as a Service (UCaaS) systems are revolutionizing the way organizations handle
Jun 19, 2024
Beyond Price: Three Crucial Considerations for Your UCaaS/CCaaS Renewal Negotiations
In our recent blog, "Navigating UCaaS/CCaaS Renewal Dates," we highlighted the importance of preparation for your renewal phase. Today, we delve
May 10, 2024
Navigating UCaaS and CCaaS Renewal Dates: A Strategic Approach
In the aftermath of the pandemic, we've witnessed a significant surge in the adoption of Unified Communications as a Service (UCaaS) and Contact
Mar 14, 2024
The Transactional Pitfall: Where UCaaS and CCaaS Vendors Fall Short
In the rapidly evolving technological landscape, UCaaS and CCaaS industries are at the forefront of innovation and customer interaction enhancement.
Feb 12, 2024
Comprehensive Support: From Implementation to Post-Implementation with CloudCare
A distinctive advantage of CloudCare lies in its capability to manage both the implementations and the crucial post-implementation support phase.
Jan 09, 2024
Beyond the Transaction: The Value of Strategic Partnerships in UCaaS and CCaaS
In the rapidly evolving landscape of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), the nature of the
Feb 21, 2023
What Do Avaya’s Current Struggles Mean for UCaaS?
Time to Move Off Avaya? Download our FREE Guide to Get Started! When Avaya recently entered bankruptcy for the second time in six years, it's
Dec 15, 2022
The 2022 Unified Communications & Collaboration (CCaaS, UCaaS, VoIP, IT) Year in Review
As another year in the unified communications and collaboration industry draws to a close, we take this time to look back at some of the biggest
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

