CT Pros Blog
Featured Posts
Company News
by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
Company News
Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
Webinars
Sample Post #4
In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
White Papers
Sample Post #1
In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Events
Event Name
In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
Filters
Jan 27, 2025
Current AI Trends in UCaaS
In the ever-evolving world of Unified Communications as a Service (UCaaS), the integration of Artificial Intelligence (AI) is rapidly reshaping the
Jan 21, 2025
The Benefits of Replacing Physical Phones with Softphones in UCaaS Systems
In today's fast-paced business environment, Unified Communications as a Service (UCaaS) systems are revolutionizing the way organizations handle
Feb 09, 2023
Maximize Your Cloud Communication Investment with Proper Training
Picture this: after dealing with a legacy PBX phone system for years, your organization has finally adopted a UCaaS or CCaaS platform. Now it's time
Jan 24, 2023
How Agents and AI Work Hand-in-Hand to Improve Contact Center CX
The importance of cloud-based contact centers for customer service is growing, representing the need for fast, accurate solutions to client
Jan 03, 2023
Why Your Contact Center Needs Workforce Optimization
Connecting the dots between performance metrics and contact center outcomes is paramount to keeping your service center humming along. As you know,
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

