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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
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Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Jan 21, 2025
The Benefits of Replacing Physical Phones with Softphones in UCaaS Systems
In today's fast-paced business environment, Unified Communications as a Service (UCaaS) systems are revolutionizing the way organizations handle
Oct 18, 2022
Here's Why Contact Center and UC Are Better Together in the Cloud
When businesses take on a massive change, like implementing new cloud-based unified communications and contact center telecommunications technology,
Apr 26, 2022
Nine Tips for Thriving in a Remote Work Environment
Remote work is no longer a temporary measure. In fact, one survey of over 200,000 workers found that 89% planned to continue to do so even after the
Oct 13, 2020
How to be an Effective Remote-Based Contact Center Manager
Managing a contact center team becomes a bit trickier when you or your agents are remote. Managers still must balance customer needs and agent
Sep 01, 2020
Azure for the Remote Worker
Cloud solutions like those provided by Microsoft Azure offer significant benefits to those who work from home. Perhaps most obvious is the way that
Aug 10, 2020
Technology That Helps You Manage a Remote Contact Center Team
You can offer the best service and sales potential in the world remotely thanks to leading technology and tools. Remote contact centers are finally
Jun 16, 2020
5 Best Practices for Creating an Ideal Remote Work Environment for Full-time Employees
More organizations are beginning to realize the benefits of telecommuting, and in the current climate, it may even be a necessity. Recent analysis by
Jun 02, 2020
5 Ways UCaaS Can Make a Remote Workforce a Long-term Customer Service Plan
Companies around the world are discovering that remote might be the next evolution of the work environment, and customer service agents are enjoying
May 12, 2020
5 Hard Lessons Learned When Unexpectedly Moving to a Remote Workforce
At the start of 2020, it was business as usual. No one saw the soon to be mandated, "stay at home" orders and lock downs. As a result, many companies
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