CT Pros Blog
Featured Posts
Company News
by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
Company News
Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
Webinars
Sample Post #4
In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
White Papers
Sample Post #1
In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Events
Event Name
In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
Filters
Sep 14, 2021
Why You Should Be Analyzing Your Contact Center Call Recordings
You're probably aware that your contact center uses call recording to ensure compliance with regulatory communication statutes. But did you know that
Aug 31, 2021
How Video is Evolving Customer Service Environments
There's a growing trend in the way we communicate that's overtaking voice calls, text and even direct messaging. Video chat has experienced
Aug 24, 2021
Three Technologies Driving a Hybrid Workforce
Before the pandemic, remote and hybrid working environments were mostly practiced by start-ups and young companies. Now it's much more commonplace,
Aug 17, 2021
What Does Omnichannel Mean for Contact Centers?
Omnichannel is currently a widespread, recognizable buzzword but surprisingly, very few outside the tech world understand what it fully means or the
Aug 12, 2021
A Deeper Look at Avaya’s Enterprise Cloud Office
For many large businesses, Avaya is synonymous with enterprise communications and collaboration. A unified communication platform such as Avaya Cloud
Aug 10, 2021
Why Consider a Phased Migration to Cloud Communications?
As more businesses switch to cloud communications each year, you may find it harder and harder to ignore the various benefits involved with making
Aug 05, 2021
Does Zoom’s Acquisition of Five9 Mark the End for Premise?
Earlier this month (July 2021), Zoom announced the acquisition of Five9 for a stock sharing price of approximately $14.7 billion, which represents a
Aug 03, 2021
What is a Financially-Backed Service Level Agreement?
If you’re shopping for a new unified communications provider, you may have questions about service-level agreements, also known as SLAs. Considering
Jul 27, 2021
RingCentral Partners with Verizon to Serve Enterprise UCaaS Clients
Mobility giant Verizon Business recently announced a new partnership with UCaaS leader RingCentral to combine enterprise cloud communications and
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

