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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
Company News
Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Jul 20, 2021
What is Proof of Concept in Telecommunications?
When purchasing new premises-based technology, you’ll likely have to buy hardware like routers and switches that are physically installed. Your IT
Jul 12, 2021
The Importance of Employee Training for Unified Communications
The rising tide of cloud adoption has many businesses and IT leaders planning how they can facilitate the transition to a hybrid remote, cloud-native
Jun 29, 2021
Federal Government Plans to Make Over 2M Employees Permanent Work from Home
In June, the Federal Government will release guidance that is expected to permanently increase the number of remote staff across the nation. The
Jun 22, 2021
How Does Skills-Based Routing Reduce Call Center Workloads?
In a world where customer experience means everything, brands need all the help they can get in delivering exceptional and personalized customer
Jun 15, 2021
4 Ways UCaaS Can Empower FinTech Brands
FinTech (Financial Technology) is rapidly sweeping the globe with no signs of slowing down. In broad terms, FinTech can be defined as a business or
Jun 14, 2021
Mitel Minute Update: How the FCC 988 Dialing May Impact You and 10-Digit Dialing
The FCC has initiated new dialing procedures that take effect in both 2021 and 2022 concerning the ability for users to dial 988 for reaching the
Jun 14, 2021
Mitel Minute Update: Mitel offers Free DVS License to Store Voicemails Off of HQ Server
In a recent alert, Mitel has informed their users that they are recommending a new best practice for voicemails by hosting them on a Linux-based
Jun 08, 2021
The Value of Data Analytics in Cloud Contact Centers
Companies are increasingly focused on brand differentiation through perfecting the customer experience across the entire lifecycle of the
Jun 08, 2021
Who’s In Your Corner When a Migration Turns Ugly?
This post is provided by Stephen Doerr, our Program Manager, Technical Account Team. Recently, we had a client in the medical industry reach out to
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

