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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
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Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Feb 04, 2025
Call Recordings in UCaaS Systems: What You Need to Know
Unified Communications as a Service (UCaaS) systems have revolutionized the way businesses handle their communication needs. One of the most valuable
May 21, 2024
The Shifting Sands of CCaaS: How Unified Platforms Are Reshaping the Market
The Contact Center as a Service (CCaaS) industry, long dominated by heavyweights like Genesys, Five9, and NICE, is witnessing a seismic shift.
Mar 29, 2023
Contact Center Essentials: What to Know About Cloud Solutions
Is there anything customers dread more than calling a contact center? The endless menus and extensive waiting times are only made worse when their
Mar 22, 2023
The Road to Revenue Is Paved with CCaaS-Enhanced CX
Providing a positive customer experience is essential; that's nothing new. But did you know that understanding which customer experience (CX)
Feb 28, 2023
Top 3 Contact Center Trends That Are Driving Business Outcomes
As a communications consulting firm that helps businesses uncover needs, plan, deploy, and support their new cloud-based systems journey, we work
Jan 24, 2023
How Agents and AI Work Hand-in-Hand to Improve Contact Center CX
The importance of cloud-based contact centers for customer service is growing, representing the need for fast, accurate solutions to client
Jan 03, 2023
Why Your Contact Center Needs Workforce Optimization
Connecting the dots between performance metrics and contact center outcomes is paramount to keeping your service center humming along. As you know,
Oct 18, 2022
Here's Why Contact Center and UC Are Better Together in the Cloud
When businesses take on a massive change, like implementing new cloud-based unified communications and contact center telecommunications technology,
Sep 14, 2021
Why You Should Be Analyzing Your Contact Center Call Recordings
You're probably aware that your contact center uses call recording to ensure compliance with regulatory communication statutes. But did you know that
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