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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
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Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Oct 13, 2020
How to be an Effective Remote-Based Contact Center Manager
Managing a contact center team becomes a bit trickier when you or your agents are remote. Managers still must balance customer needs and agent
Oct 06, 2020
Cyber-attacks are on the Rise: How Prepared are Your WFH Employees?
Working from home is becoming increasingly common, unfortunately, so are cyber-attacks. Security is probably the biggest challenge for IT admins in
Sep 29, 2020
Are You Struggling With Trusting WFH Employees? The Struggle May be Mutual
For over a decade, technology has made it possible for teams to work remotely in a faster, cheaper, and more effective way. Just as momentum began to
Sep 28, 2020
How Cloud Contact Centers Can Boost Customer Loyalty
Meeting the demand of customers as you scale can be tricky, especially if you’re hoping to provide a positive enough experience to enhance their
Sep 18, 2020
Allowable K-12 Education Use Cases to Acquire Communication Technologies with CARES Act Funding Grants
As part of the application process for acquiring CARES Act funding for K-12, applicants must indicate how they plan on using the funds. Fortunately,
Sep 16, 2020
Why Choosing an Experienced ShoreTel Support Partner is More Relevant Now than Ever Before
When the Mitel acquisition of ShoreTel made industry headlines, ShoreTel users began asking questions regarding the implications this would have on
Sep 15, 2020
4 Phishing Scams Your Employees Should be Aware of
You may enjoy an occasional day of fishing on the lake, but the phishing we’re talking about today isn’t nearly as fun. Similar to regular fishing,
Sep 01, 2020
Azure for the Remote Worker
Cloud solutions like those provided by Microsoft Azure offer significant benefits to those who work from home. Perhaps most obvious is the way that
Aug 25, 2020
6 Benefits of Cloud Driven Networking
Changes in information technology are accelerating rapidly, as any IT veteran can tell you. Networks of the recent past are no longer sufficient for
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

