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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Mar 02, 2021
What Metrics and Analytics Should Call Center Managers Use?
Call center metrics and analytics give you a clear, objective way to measure your team’s performance. The right tools will help you track and
Feb 25, 2021
How to Receive Mitel MiVoice Connect Updates and News
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed
Feb 22, 2021
What is Kari’s Law & RAY BAUM'S Act?
No one wants to be put into a situation that requires calling 911, but when someone is required to reach emergency services for help, there should be
Feb 19, 2021
5 Ways Businesses are Benefiting from a Cloud-based Phone Solution
Have you wondered if your business is a candidate for using a cloud-based phone solution? Is this a topic that has been discussed recently or in the
Feb 16, 2021
When Is it Time to Change Cloud PBX Providers?
Breaking up is hard to do, but breaking up with your cloud PBX provider is necessary if you aren’t getting the level of service you deserve. How do
Feb 05, 2021
The Value of a Trusted Cloud Partner
Migrating to the cloud comes with many benefits including easier IT maintenance, improved scalability, higher agent productivity and lower overall
Feb 05, 2021
Important Tips for Outbound Call Center Campaigns
Traditionally, outbound calling has been primarily associated with telemarketing sales teams and bill collection firms. These outbound call center
Feb 02, 2021
Is Your Contact Center Engaging Millennials and Gen Z Customers?
Kids these days aren’t really kids anymore. It is estimated that Millennials make up roughly 35% of the global workforce today, and Gen Z isn’t far
Jan 26, 2021
How the RingCentral App Makes Your School District’s Workday Easier
For school districts, the ability to quickly collaborate with students, parents and colleagues across offices and varied locations has never been
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

