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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
Company News
Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Mar 11, 2020
How Video Conferencing Solves These Business Challenges
Businesses are adopting video conferencing as a part of an effective communications strategy that is designed to solve a variety of challenges they
Mar 06, 2020
Why More Businesses are Turning to Remote Working
The trend to incorporate a work at home/remote worker strategy continues to grow and isn’t slowing down. Why are more businesses turning to remote
Mar 03, 2020
Phone Vendors are Forcing Your Move to Cloud
The era of the traditional PBX is over, and the cloud push isn’t coming from your support or sales teams, or any division in your operations. It’s
Feb 27, 2020
8 Cloud Migration Mistakes You Must Avoid When Moving to a Hosted PBX
Data centers and legacy solutions continue their migration from on-prem and into the cloud. If you haven't thought about it yet, it's time to think
Feb 24, 2020
Kari’s Law and Your ShoreTel/Mitel Connect System
Kari’s Law is a Federal law requiring multi-line phone systems to enable users to directly dial 911 without the use of a prefix such as a trunk group
Feb 12, 2020
How CCaaS Improves Contact Center Agent Performance
The rising expectations of customers have made experiences even more important than the product or services that businesses provide. When a consumer
Jan 24, 2020
5 Ways to Virtualize Your Network Infrastructure
What exactly is virtualization and what on earth are people referring to when they talk about virtualizing your network infrastructure? After all,
Jan 20, 2020
The Future of Customer Service Is the Omnichannel Contact Center
No matter how your customers reach out to your company, they want you to solve their issue quickly. However, what’s changed is that now 70% expect
Jan 15, 2020
PBX to a Cloud Solution - Be Prepared with our Migration Checklist
Enjoy this down-to-earth practical migration guide and checklist to understand what’s really involved when moving your business phones to the cloud.
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

