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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Oct 16, 2019
Will Moving to the Cloud Change the Role of I.T.?
To say things are changing in the world of I.T. is an understatement. Innovation is at the heart of information technology, and if a company’s tech
Oct 10, 2019
Omnichannel Customer Engagement: Beyond a Friendly Customer Service Agent
With all the buzz around omnichannel and customer engagement, you may think you have a pretty good idea about what it is, what it isn’t, and what it
Oct 03, 2019
The Future is Now in a Cloud-Based Communications World – Is Your Business Ready?
If you’ve ever seen the movie Joe Dirt there’s a famous scene where Christopher Walken who plays the character Chem ever-so-wisely states, “The past
Sep 30, 2019
How to Set Up Simultaneous Ring in Mitel Connect Client
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed
Jun 24, 2019
What is the Mitel Revolution Mass Notification System?
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed
Mar 29, 2019
How to Use Route Points to Assign an External Number to an Extension
Swami Tech Talk Series This post is provided by Eric Collins, UC Solutions Expert Assigning an external number to an extension As the administrator
Mar 07, 2019
How to Configure Your Business Call Flow Schedules in Mitel Director
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed
Feb 18, 2019
8 Telecom Terms You Should Know when Working with Carriers
Whether you are ordering new phone service or switching to another carrier, there are some acronyms you're sure to come across during the process.
Feb 07, 2019
Virtual Local Area Networks. Good for Me and Good for You?
A virtual LAN aka VLAN is a broadcast domain on a network that is separated (isolated) at layer 2 of the OSI model. It allows you to isolate networks
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

