Cloud Communications Blog | CTPros (31)

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Solutions
UCaaS
Unified Communications

Unify voice, video, and messaging into a single cloud platform configured to how your organization actually works and supported after go-live.

Learn More About UCaaS →

CCaaS
Contact Centers

Build a contact center environment that routes correctly, reports accurately, and performs from day one rather than after months of post-launch fixes.

Learn More About CCaaS →

AI & Automation
Artificial Intelligence

Automate high-volume routine interactions like password resets, appointment scheduling, and self-service so your team handles the calls that actually need a human.

Learn More About AI & Automation →

IVR
Interactive Voice Response

Design call flows that contain more interactions, reduce handle time, and get callers to the right place without frustrating them out of the queue.

Learn More About IVR →

Cloud Migrations
Cloud Infrastructure

Move off legacy or on-premise systems with a structured migration that protects your phone numbers, your integrations, and your continuity throughout.

Learn More About Cloud Infrastructure →

Vendor Relationships
Vendors

CTPros partners with every leading UCaaS and CCaaS vendor and stays accountable for the implementation long after the vendor's team moves on.

Learn More About Vendors →
CloudCare
Industries
Pro Sports, Casino & Hospitality

Give your organization the communications platform to match the pace of game days, large-scale events, and the fan or guest experience your brand depends on.

Learn More About Pro Sports →

Healthcare

Deploy HIPAA-compliant UCaaS and CCaaS that serves patients, supports clinical staff, and meets the security standards a healthcare organization cannot compromise on.

Learn More About Healthcare →

Manufacturing

Keep multi-site operations connected with a cloud communications platform built for uptime, distributed workforces, and the complexity of a manufacturing environment.

Learn More About Manufacturing →

Government

Work with FedRAMP-authorized platforms and a partner who understands public sector procurement for faster deployment, less red tape, and no surprises.

Learn More About Government →

Financial Services

Implement compliant UCaaS and CCaaS for financial organizations that handle sensitive client data, with security standards built in from the start rather than reviewed after the fact.

Learn More About Financial Services →

Legal

Give attorneys the mobility and reliability they need, protect client confidentiality, and handle calls across every office on a platform built for how legal firms actually work.

Learn More About Legal →
Resources
- Blog
- Case Studies
- On-Demand Webinars
- White Papers
- Events
- FAQs
CT Pros Blog

Blog
What a Strategic Communications Partner Should Do Beyond Implementation

Blog
Why 'Set It and Forget It' Fails in UCaaS and CCaaS

Explore the Blog →

Case Studies

Case Studies
Ultra Tool | CTPros

Case Studies
Sweetwater | CTPros

Explore the Case Studies →

On-Demand Webinars

Webinars
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Webinars
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White Papers

White Papers
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White Papers
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Events

Events
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Events
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Frequently Asked Questions

Answers to the most common questions about working with CTPros.

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About
- Locations
- Gartner
- News
- Careers
Locations

CTPros operates from Crystal Lake, Illinois and Waukesha, Wisconsin with a 100% U.S.-based team supporting enterprise clients across the country.

View Our Locations →

Gartner

See what verified enterprise buyers say about working with CTPros on Gartner Peer Insights, with independent reviews from IT leaders who have been through the process.

View Our Gartner →

News

The latest from CTPros including partnership announcements, platform certifications, client milestones, and industry developments worth knowing about.

View Our News →

Careers

Join a nationally recognized cloud communications consultancy where the work is real, the clients are enterprise, and the team knows what it's doing.

View Our Careers →

Contact Us

Solutions
UCaaS
Unified Communications

Unify voice, video, and messaging into a single cloud platform configured to how your organization actually works and supported after go-live.

Learn More About UCaaS →

CCaaS
Contact Centers

Build a contact center environment that routes correctly, reports accurately, and performs from day one rather than after months of post-launch fixes.

Learn More About CCaaS →

AI & Automation
Artificial Intelligence

Automate high-volume routine interactions like password resets, appointment scheduling, and self-service so your team handles the calls that actually need a human.

Learn More About AI & Automation →

IVR
Interactive Voice Response

Design call flows that contain more interactions, reduce handle time, and get callers to the right place without frustrating them out of the queue.

Learn More About IVR →

Cloud Migrations
Cloud Infrastructure

Move off legacy or on-premise systems with a structured migration that protects your phone numbers, your integrations, and your continuity throughout.

Learn More About Cloud Infrastructure →

Vendor Relationships
Vendors

CTPros partners with every leading UCaaS and CCaaS vendor and stays accountable for the implementation long after the vendor's team moves on.

Learn More About Vendors →
CloudCare
Industries
Pro Sports, Casino & Hospitality

Give your organization the communications platform to match the pace of game days, large-scale events, and the fan or guest experience your brand depends on.

Learn More About Pro Sports →

Healthcare

Deploy HIPAA-compliant UCaaS and CCaaS that serves patients, supports clinical staff, and meets the security standards a healthcare organization cannot compromise on.

Learn More About Healthcare →

Manufacturing

Keep multi-site operations connected with a cloud communications platform built for uptime, distributed workforces, and the complexity of a manufacturing environment.

Learn More About Manufacturing →

Government

Work with FedRAMP-authorized platforms and a partner who understands public sector procurement for faster deployment, less red tape, and no surprises.

Learn More About Government →

Financial Services

Implement compliant UCaaS and CCaaS for financial organizations that handle sensitive client data, with security standards built in from the start rather than reviewed after the fact.

Learn More About Financial Services →

Legal

Give attorneys the mobility and reliability they need, protect client confidentiality, and handle calls across every office on a platform built for how legal firms actually work.

Learn More About Legal →
Resources
- Blog
- Case Studies
- On-Demand Webinars
- White Papers
- Events
- FAQs
CT Pros Blog

Blog
What a Strategic Communications Partner Should Do Beyond Implementation

Blog
Why 'Set It and Forget It' Fails in UCaaS and CCaaS

Explore the Blog →

Case Studies

Case Studies
Ultra Tool | CTPros

Case Studies
Sweetwater | CTPros

Explore the Case Studies →

On-Demand Webinars

Webinars
Sample Post #4

Webinars
Sample Post #3

Explore the On-Demand Webinars →

White Papers

White Papers
Sample Post #1

White Papers
Sample Post #4

Explore the White Papers →

Events

Events
Event Name

Events
Event Name

Explore the Events →

Frequently Asked Questions

Answers to the most common questions about working with CTPros.

Explore FAQs →
About
- Locations
- Gartner
- News
- Careers
Locations

CTPros operates from Crystal Lake, Illinois and Waukesha, Wisconsin with a 100% U.S.-based team supporting enterprise clients across the country.

View Our Locations →

Gartner

See what verified enterprise buyers say about working with CTPros on Gartner Peer Insights, with independent reviews from IT leaders who have been through the process.

View Our Gartner →

News

The latest from CTPros including partnership announcements, platform certifications, client milestones, and industry developments worth knowing about.

View Our News →

Careers

Join a nationally recognized cloud communications consultancy where the work is real, the clients are enterprise, and the team knows what it's doing.

View Our Careers →

Contact Us

Featured Posts

Company News

Converged Technology Professionals Joins Secure Cloud Payment Company PCI Pal's Partner Program

by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..

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Company News

Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements

Converged Technology Professionals announce they have joined the Talkdesk partner program.

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What a Strategic Communications Partner Should Do Beyond Implementation

Blog

What a Strategic Communications Partner Should Do Beyond Implementation

After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..

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Ultra Tool | CTPros

Case Studies

Ultra Tool | CTPros

Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.

Read More →

Webinars

Sample Post #4

In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..

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White Papers

Sample Post #1

In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..

Read More →

Events

Event Name

In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..

Read More →

Ultra Tool | CTPros

Case Studies

Ultra Tool | CTPros

Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.

Read More →

Filters

Infographic: CPaaS Examples for Improving Customer Service

Aug 03, 2017

Infographic: CPaaS Examples for Improving Customer Service

We've created a simple and quick infographic to illustrate how your organization can use CPaaS (communications platform as a service) to improve

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Getting Smart with Business SMS (Text Messaging) for Improving Customer Experiences

Jul 14, 2017

Getting Smart with Business SMS (Text Messaging) for Improving Customer Experiences

As more consumers are using instant communication applications/tools such as text messaging (SMS) for their day to day activities, businesses are

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How Does ShoreTel's Mobility App Improve Productivity?

Jun 19, 2017

How Does ShoreTel's Mobility App Improve Productivity?

This article is the third and final post of our three-part series about achieving greater productivity using the ShoreTel client app. To quickly

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Examples of CPaaS and How Enterprises Can Benefit From It

Jun 05, 2017

Examples of CPaaS and How Enterprises Can Benefit From It

In the enterprise market there sometimes exist a hesitancy to fully embrace cloud-based solutions due to a variety of justifiable and legitimate

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3 Ways ShoreTel’s Call Handling Makes You More Productive

May 25, 2017

3 Ways ShoreTel’s Call Handling Makes You More Productive

This is part two of our three part series, where each post discusses one of three popular productivity enhancing features in ShoreTel’s Connect

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Understanding What ‘as-a-Service’ Acronyms Mean in Business

May 02, 2017

Understanding What ‘as-a-Service’ Acronyms Mean in Business

In this post, we’ve decided to break down our tech-speak into easy to understand everyday business talk to help our not so savvy IT readers

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How Does ShoreTel's IM and Presence Improve Business Productivity?

Apr 25, 2017

How Does ShoreTel's IM and Presence Improve Business Productivity?

This post is the first of a three part series which explains how certain features in the ShoreTel Connect client will help you and your business

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Custom IVR Development Designed to Expand Your Customer Service Options

Mar 27, 2017

Custom IVR Development Designed to Expand Your Customer Service Options

As a ShoreTel Summit Partner, we are excited to be one of the leading innovators in the growing and emerging market of the CPaaS IVR development

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Three Ways ShoreTel Communicator Keeps Meetings Convenient and Productive

Mar 20, 2017

Three Ways ShoreTel Communicator Keeps Meetings Convenient and Productive

Whether you love them or hate them, holding meetings is an essential part of any business. However, the way we manage and conduct those meetings has

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