Cloud Communications Blog | CTPros (33)

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Solutions
UCaaS
Unified Communications

Unify voice, video, and messaging into a single cloud platform configured to how your organization actually works and supported after go-live.

Learn More About UCaaS →

CCaaS
Contact Centers

Build a contact center environment that routes correctly, reports accurately, and performs from day one rather than after months of post-launch fixes.

Learn More About CCaaS →

AI & Automation
Artificial Intelligence

Automate high-volume routine interactions like password resets, appointment scheduling, and self-service so your team handles the calls that actually need a human.

Learn More About AI & Automation →

IVR
Interactive Voice Response

Design call flows that contain more interactions, reduce handle time, and get callers to the right place without frustrating them out of the queue.

Learn More About IVR →

Cloud Migrations
Cloud Infrastructure

Move off legacy or on-premise systems with a structured migration that protects your phone numbers, your integrations, and your continuity throughout.

Learn More About Cloud Infrastructure →

Vendor Relationships
Vendors

CTPros partners with every leading UCaaS and CCaaS vendor and stays accountable for the implementation long after the vendor's team moves on.

Learn More About Vendors →
CloudCare
Industries
Pro Sports, Casino & Hospitality

Give your organization the communications platform to match the pace of game days, large-scale events, and the fan or guest experience your brand depends on.

Learn More About Pro Sports →

Healthcare

Deploy HIPAA-compliant UCaaS and CCaaS that serves patients, supports clinical staff, and meets the security standards a healthcare organization cannot compromise on.

Learn More About Healthcare →

Manufacturing

Keep multi-site operations connected with a cloud communications platform built for uptime, distributed workforces, and the complexity of a manufacturing environment.

Learn More About Manufacturing →

Government

Work with FedRAMP-authorized platforms and a partner who understands public sector procurement for faster deployment, less red tape, and no surprises.

Learn More About Government →

Financial Services

Implement compliant UCaaS and CCaaS for financial organizations that handle sensitive client data, with security standards built in from the start rather than reviewed after the fact.

Learn More About Financial Services →

Legal

Give attorneys the mobility and reliability they need, protect client confidentiality, and handle calls across every office on a platform built for how legal firms actually work.

Learn More About Legal →
Resources
- Blog
- Case Studies
- On-Demand Webinars
- White Papers
- Events
- FAQs
CT Pros Blog

Blog
What a Strategic Communications Partner Should Do Beyond Implementation

Blog
Why 'Set It and Forget It' Fails in UCaaS and CCaaS

Explore the Blog →

Case Studies

Case Studies
Ultra Tool | CTPros

Case Studies
Sweetwater | CTPros

Explore the Case Studies →

On-Demand Webinars

Webinars
Sample Post #4

Webinars
Sample Post #3

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White Papers

White Papers
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White Papers
Sample Post #4

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Events

Events
Event Name

Events
Event Name

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Frequently Asked Questions

Answers to the most common questions about working with CTPros.

Explore FAQs →
About
- Locations
- Gartner
- News
- Careers
Locations

CTPros operates from Crystal Lake, Illinois and Waukesha, Wisconsin with a 100% U.S.-based team supporting enterprise clients across the country.

View Our Locations →

Gartner

See what verified enterprise buyers say about working with CTPros on Gartner Peer Insights, with independent reviews from IT leaders who have been through the process.

View Our Gartner →

News

The latest from CTPros including partnership announcements, platform certifications, client milestones, and industry developments worth knowing about.

View Our News →

Careers

Join a nationally recognized cloud communications consultancy where the work is real, the clients are enterprise, and the team knows what it's doing.

View Our Careers →

Contact Us

Solutions
UCaaS
Unified Communications

Unify voice, video, and messaging into a single cloud platform configured to how your organization actually works and supported after go-live.

Learn More About UCaaS →

CCaaS
Contact Centers

Build a contact center environment that routes correctly, reports accurately, and performs from day one rather than after months of post-launch fixes.

Learn More About CCaaS →

AI & Automation
Artificial Intelligence

Automate high-volume routine interactions like password resets, appointment scheduling, and self-service so your team handles the calls that actually need a human.

Learn More About AI & Automation →

IVR
Interactive Voice Response

Design call flows that contain more interactions, reduce handle time, and get callers to the right place without frustrating them out of the queue.

Learn More About IVR →

Cloud Migrations
Cloud Infrastructure

Move off legacy or on-premise systems with a structured migration that protects your phone numbers, your integrations, and your continuity throughout.

Learn More About Cloud Infrastructure →

Vendor Relationships
Vendors

CTPros partners with every leading UCaaS and CCaaS vendor and stays accountable for the implementation long after the vendor's team moves on.

Learn More About Vendors →
CloudCare
Industries
Pro Sports, Casino & Hospitality

Give your organization the communications platform to match the pace of game days, large-scale events, and the fan or guest experience your brand depends on.

Learn More About Pro Sports →

Healthcare

Deploy HIPAA-compliant UCaaS and CCaaS that serves patients, supports clinical staff, and meets the security standards a healthcare organization cannot compromise on.

Learn More About Healthcare →

Manufacturing

Keep multi-site operations connected with a cloud communications platform built for uptime, distributed workforces, and the complexity of a manufacturing environment.

Learn More About Manufacturing →

Government

Work with FedRAMP-authorized platforms and a partner who understands public sector procurement for faster deployment, less red tape, and no surprises.

Learn More About Government →

Financial Services

Implement compliant UCaaS and CCaaS for financial organizations that handle sensitive client data, with security standards built in from the start rather than reviewed after the fact.

Learn More About Financial Services →

Legal

Give attorneys the mobility and reliability they need, protect client confidentiality, and handle calls across every office on a platform built for how legal firms actually work.

Learn More About Legal →
Resources
- Blog
- Case Studies
- On-Demand Webinars
- White Papers
- Events
- FAQs
CT Pros Blog

Blog
What a Strategic Communications Partner Should Do Beyond Implementation

Blog
Why 'Set It and Forget It' Fails in UCaaS and CCaaS

Explore the Blog →

Case Studies

Case Studies
Ultra Tool | CTPros

Case Studies
Sweetwater | CTPros

Explore the Case Studies →

On-Demand Webinars

Webinars
Sample Post #4

Webinars
Sample Post #3

Explore the On-Demand Webinars →

White Papers

White Papers
Sample Post #1

White Papers
Sample Post #4

Explore the White Papers →

Events

Events
Event Name

Events
Event Name

Explore the Events →

Frequently Asked Questions

Answers to the most common questions about working with CTPros.

Explore FAQs →
About
- Locations
- Gartner
- News
- Careers
Locations

CTPros operates from Crystal Lake, Illinois and Waukesha, Wisconsin with a 100% U.S.-based team supporting enterprise clients across the country.

View Our Locations →

Gartner

See what verified enterprise buyers say about working with CTPros on Gartner Peer Insights, with independent reviews from IT leaders who have been through the process.

View Our Gartner →

News

The latest from CTPros including partnership announcements, platform certifications, client milestones, and industry developments worth knowing about.

View Our News →

Careers

Join a nationally recognized cloud communications consultancy where the work is real, the clients are enterprise, and the team knows what it's doing.

View Our Careers →

Contact Us

Featured Posts

Company News

Converged Technology Professionals Joins Secure Cloud Payment Company PCI Pal's Partner Program

by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..

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Company News

Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements

Converged Technology Professionals announce they have joined the Talkdesk partner program.

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What a Strategic Communications Partner Should Do Beyond Implementation

Blog

What a Strategic Communications Partner Should Do Beyond Implementation

After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..

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Ultra Tool | CTPros

Case Studies

Ultra Tool | CTPros

Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.

Read More →

Webinars

Sample Post #4

In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..

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White Papers

Sample Post #1

In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..

Read More →

Events

Event Name

In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..

Read More →

Ultra Tool | CTPros

Case Studies

Ultra Tool | CTPros

Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.

Read More →

Filters

Why CT-Pros Doesn't Participate in RFPs

Mar 12, 2015

Why CT-Pros Doesn't Participate in RFPs

Why we don’t bother with Consultant based RFPs First let me briefly explain what an RFP is for those who may not know: A request for proposal (RFP)

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Why is CT-PROS the best place to work?

Feb 27, 2015

Why is CT-PROS the best place to work?

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ShoreTel's Purchase of M5 is like the Flintstones to the Jetsons

Feb 13, 2015

ShoreTel's Purchase of M5 is like the Flintstones to the Jetsons

Recently I was invited along with some other industry peers/friends to tour the ShoreTel Sky data center head quartered in Dallas Texas. For Mark and

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Sometimes Saying No to a Customer is Best for Everyone

Jan 19, 2015

Sometimes Saying No to a Customer is Best for Everyone

Learning to say “ NO!” to my customers and prospects is likely one of the toughest skills I have learned as a business professional but likely the

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The Reason CT Pros is Growing is Simple…

Dec 02, 2014

The Reason CT Pros is Growing is Simple…

We have been asked a lot as of late how were we able to grow as fast as we did and continue to do so in a troubled economy. Beyond having only

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CT-Pros, Elvis, Football, and Happy Customers

Nov 19, 2014

CT-Pros, Elvis, Football, and Happy Customers

Congratulations to Carla Otterson on winning the Grand Prize Raffle at this year’s ShoreTel and Suds customer appreciation event. Carla won the

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Running a Business Can be a Game of Inches

Oct 30, 2014

Running a Business Can be a Game of Inches

After watching the San Francisco Giants (ShoreTel Client) and the Kansas City Royals game last night, I couldn’t help but think of all of the

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A Strategic IT Partner Knows Perception From Reality

Sep 23, 2014

A Strategic IT Partner Knows Perception From Reality

When choosing a strategic partner, does your prospective partner know the difference of perception and reality? In the UC space we are constantly

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3 Easy Questions You Should Ask When Selecting a UC Vendor

Aug 25, 2014

3 Easy Questions You Should Ask When Selecting a UC Vendor

Spoiler Alert, I’m not going to have the vendor give you three good references. It’s safe to assume they will be good and chances are this will

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