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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Jul 25, 2018
What are Your Post-Call Customer Surveys Really Telling You?
In previous posts, we have spoken about the various purposes an IVR (Interactive Voice Response) can achieve, from self-service capabilities such as
Jul 17, 2018
Mitel Minute Update: Mitel End of Sale for SG Half Width Voice Switches
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed
Jul 10, 2018
Change your ways and break free from your desk with these 3 Phone tips
Swami Tech Talk Series This post is provided by Stephen Doerr, Solutions Expert Often, when I am out in the world, I wander into various places of
Jun 21, 2018
Keys to a Successful Phone System Implementation
Swami Tech Talk Series This post provided by Trish Cottone, Project Manager You've decided to implement a new IP phone system and the contracts are
Jun 05, 2018
Benefits of Mitel's Screen Pop Capability for Connect Contact Center
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed
May 23, 2018
Environment Based Routing Using the Summit Platform
Swami Tech Talk Series This post provided by Ryan Cayton, Advanced Enterprise Solutions Engineer A while back I was tasked with completing an IVR
May 15, 2018
How to Fix The Wrong Time On Your ShoreTel Phone
Swami Tech Talk Series This post provided by Josh Martin, Senior Enterprise Network Engineer "The time on my ShoreTel Phone is always wrong!" Sound
May 01, 2018
6 Common ShoreTel Mute Codes Used for Setup and Troubleshooting
Swami Tech Talk Series This post provided by Kris Wendt, Unified Communications Engineer In the ShoreTel world, like any other VoIP solution, there
Apr 24, 2018
Mitel Minute Update: Mitel to be Acquired by Investment Group Searchlight
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

