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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Jan 27, 2025
Current AI Trends in UCaaS
In the ever-evolving world of Unified Communications as a Service (UCaaS), the integration of Artificial Intelligence (AI) is rapidly reshaping the
Jun 06, 2024
Navigating the Trough of Disillusion: Strategic Support in the AI-Enhanced CCaaS Landscape
In the dynamic realm of AI-enhanced CCaaS, a 'set it and forget it' strategy is a misconception. The initial deployment and cutover are just the
Jun 07, 2023
AI Promises to Revolutionize Cloud Communications, Can It Deliver?
No longer science fiction, it’s not a reach to say AI has taken the world by storm. Just as cloud communications changed the way businesses connect
Jan 24, 2023
How Agents and AI Work Hand-in-Hand to Improve Contact Center CX
The importance of cloud-based contact centers for customer service is growing, representing the need for fast, accurate solutions to client
Jul 14, 2022
Why We Partnered with Balto the AI-Powered Contact Center Coaching Experts
When coaching your agents, do you wish you had real-time guidance leading to better outcomes and happier customers every call? If you think that's
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

