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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Sep 02, 2025
Why Your RingCentral Contact Center Needs Specialized Contact Center Support
You’ve made a significant investment in a powerful platform with RingCentral Contact Center (RCCC) powered by NICE. It’s a tool built for
Jun 19, 2024
Beyond Price: Three Crucial Considerations for Your UCaaS/CCaaS Renewal Negotiations
In our recent blog, "Navigating UCaaS/CCaaS Renewal Dates," we highlighted the importance of preparation for your renewal phase. Today, we delve
Jun 06, 2024
Navigating the Trough of Disillusion: Strategic Support in the AI-Enhanced CCaaS Landscape
In the dynamic realm of AI-enhanced CCaaS, a 'set it and forget it' strategy is a misconception. The initial deployment and cutover are just the
May 21, 2024
The Shifting Sands of CCaaS: How Unified Platforms Are Reshaping the Market
The Contact Center as a Service (CCaaS) industry, long dominated by heavyweights like Genesys, Five9, and NICE, is witnessing a seismic shift.
May 10, 2024
Navigating UCaaS and CCaaS Renewal Dates: A Strategic Approach
In the aftermath of the pandemic, we've witnessed a significant surge in the adoption of Unified Communications as a Service (UCaaS) and Contact
Mar 14, 2024
The Transactional Pitfall: Where UCaaS and CCaaS Vendors Fall Short
In the rapidly evolving technological landscape, UCaaS and CCaaS industries are at the forefront of innovation and customer interaction enhancement.
Feb 12, 2024
Comprehensive Support: From Implementation to Post-Implementation with CloudCare
A distinctive advantage of CloudCare lies in its capability to manage both the implementations and the crucial post-implementation support phase.
Jan 09, 2024
Beyond the Transaction: The Value of Strategic Partnerships in UCaaS and CCaaS
In the rapidly evolving landscape of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), the nature of the
Mar 22, 2023
The Road to Revenue Is Paved with CCaaS-Enhanced CX
Providing a positive customer experience is essential; that's nothing new. But did you know that understanding which customer experience (CX)
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

