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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Jul 26, 2022
Four 8x8 Features that Improve the Customer Experience
Customer experience is something that most companies know they need but usually fail to deliver. That's one reason why a recent survey of almost
Jul 22, 2022
Mitel Partner Alert: 6900 series price increases effective August 1, 2022
Here’s another Mitel Partner Alert notice based on bulletins PB2022Jul1D and PB2022Jul15A. Since the November 2021 announcement of the
Jul 19, 2022
Understanding the Buzz Behind Bring Your Own Carrier (BYOC)
There are a lot of acronym buzzwords when it comes to cutting-edge communication technology. From CPaaS to UCaaS to SIP and more, it can be
Jul 14, 2022
Why We Partnered with Balto the AI-Powered Contact Center Coaching Experts
When coaching your agents, do you wish you had real-time guidance leading to better outcomes and happier customers every call? If you think that's
Jun 14, 2022
Ensuring PCI Compliance in Your Contact Center
The past year has seen an explosion of data breaches and credit card fraud, with the FTC reporting fraud losses of over $5.8 billion in 2021 alone.
Jun 07, 2022
Reducing Agent Turnover Rates in the Contact Center
The past year has seen unprecedented employee turnover rates that experts dubbed "The Great Resignation." Some industries, like contact centers, were
Jun 02, 2022
New Features for RingCentral MVP
As the world of work continues to change, the rise of remote and hybrid work models over the past few years has evolved the way businesses
May 17, 2022
8x8 Partners with Genesys Cloud CX for Better Collaboration
Genesys and 8x8 are working together to create a product integration that combines the power of 8x8 Work and Genesys Cloud CX. It enables the premier
May 10, 2022
Hybrid Meetings Continue to Shape the Modern Workforce
The future of work is hybrid. According to data from Gartner, a hybrid work environment improves team performance by 28% while also reducing fatigue
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

