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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
Blog
What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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May 03, 2022
Bluetooth Headsets in the Contact Center: A Cautionary Tale
These days, the modern contact center and Bluetooth headsets go together like oil and water; they will rarely be 100% compatible. We recently had a
Apr 29, 2022
8 Reasons Mitel Customers Should Move to Cloud or Change Cloud Providers Now
Since the announcement of the partnership between Mitel and RingCentral several months ago, we've kept you up to date with the next steps and how to
Apr 26, 2022
Nine Tips for Thriving in a Remote Work Environment
Remote work is no longer a temporary measure. In fact, one survey of over 200,000 workers found that 89% planned to continue to do so even after the
Apr 19, 2022
How Self-Service Increases Efficiency for Your Contact Center
The importance of cloud-based contact centers for customer service is growing. In 2022, 80% of companies intend to hire more customer service staff,
Apr 12, 2022
Business Leaders Question the Hybrid Workplace
With the rise of vaccines and COVID shifting from pandemic to endemic, business leaders are navigating another unknown era of work: The New Normal.
Apr 07, 2022
How To Use Microsoft Teams Whiteboard in Your Next Meeting
In March of 2020, Microsoft proudly announced that its MS Teams product had been adopted by over 500,000 organizations, including 91% of the Fortune
Mar 29, 2022
The Top RingCentral Features Driving Growth for Sales Teams
The pandemic has driven the evolution of sales from in-person to virtual interactions through channels like voice, video, and SMS. As a result, sales
Mar 22, 2022
Four Common Signs Your Internal Communications Are Failing
A mixture of remote and on-site work is rapidly becoming the new normal as the pandemic challenged workplace expectations. According to Gartner, at
Mar 09, 2022
The Difference Between Mitel End of Sales and Mitel End of Life
Mitel recently announced End of Sales (EoS) for the Mitel Cloud Connect platform and is expected to announce End of Life (EoL) deadlines soon, so it
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

