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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Apr 04, 2023
What’s the Best Strategy for Microsoft Teams and Telephony?
Download our infographic roadmap to Teams telephony here! When it comes to modern business communication, no company has been more polarizing than
Mar 29, 2023
Contact Center Essentials: What to Know About Cloud Solutions
Is there anything customers dread more than calling a contact center? The endless menus and extensive waiting times are only made worse when their
Mar 22, 2023
The Road to Revenue Is Paved with CCaaS-Enhanced CX
Providing a positive customer experience is essential; that's nothing new. But did you know that understanding which customer experience (CX)
Mar 09, 2023
ShoreTel Days are Over: Mitel Announces EoS for Connect Platform
Mitel has quietly informed partners that another End-of-Sale is heading down the pike. After almost two decades of providing its customers with
Mar 02, 2023
TCR SMS Compliance: What You Need to Know and Key Dates
An important new SMS law quietly went into effect on March 31st, 2023, for all 10DLC (standard 10-digit long code) business numbers. Regulated by The
Feb 28, 2023
Top 3 Contact Center Trends That Are Driving Business Outcomes
As a communications consulting firm that helps businesses uncover needs, plan, deploy, and support their new cloud-based systems journey, we work
Feb 21, 2023
What Do Avaya’s Current Struggles Mean for UCaaS?
Time to Move Off Avaya? Download our FREE Guide to Get Started! When Avaya recently entered bankruptcy for the second time in six years, it's
Feb 09, 2023
Maximize Your Cloud Communication Investment with Proper Training
Picture this: after dealing with a legacy PBX phone system for years, your organization has finally adopted a UCaaS or CCaaS platform. Now it's time
Jan 24, 2023
How Agents and AI Work Hand-in-Hand to Improve Contact Center CX
The importance of cloud-based contact centers for customer service is growing, representing the need for fast, accurate solutions to client
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

