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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Dec 21, 2021
How Medical Practices Can Better Handle Days With High Call Volume
Saying communication is vital to the medical field is like saying air is essential for breathing. Regardless of the ever-evolving pandemic situation
Dec 16, 2021
How Contact Center Automation Makes Customer Service More Personal
Picture this: a noisy room filled with weary customer service agents sitting shoulder-to-shoulder, answering never-ending phone calls one after the
Dec 09, 2021
UCaaS Security: The 7 Definitions You Need to Know
There's obviously a lot to think about when modifying business communications systems regarding functionality, price, and features. Whether you're
Dec 06, 2021
More UCaaS Acquisitions Ahead- 8x8 Buys FUZE While Ericsson Acquires Vonage
Just in the past few months, we saw a blockbuster proposal with Zoom and Five9 completely shake up the industry even though the deal was never
Nov 30, 2021
A Deeper Look at Mitel RingCentral Hybrid UCaaS
Last week we wrote about Mitel and RingCentral announcing a new partnership making RingCentral the exclusive UCaaS partner for Mitel customers. In a
Nov 25, 2021
How Moving to the Cloud Can Empower Your Contact Center Workforce
Contact centers have the highest average voluntary turnover rate of any industry. The Human Resource Institute reports that the average expense to
Nov 23, 2021
What Direct Routing Means for Microsoft Teams Integrations
We get it; we really do. Like most of the world, your entire organization uses Microsoft Teams for internal communication and you're not going to
Nov 16, 2021
Bring Your Own Carrier: Bandwidth Duet℠ for RingCentral
For large businesses putting off a move to the cloud due to current carrier contracts, things just got a little easier thanks to Bandwidth Duet℠ for
Nov 10, 2021
What You Need to Know about the Mitel RingCentral UCaaS Partnership – Our Unique Partner Perspective
On November 9th, 2021, RingCentral and Mitel announced a strategic partnership that makes RingCentral, an industry leader in the cloud communications
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

