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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Nov 09, 2021
Is Voice Losing Relevance in the Contact Center?
As the modern contact center moves its focus towards a true omnichannel experience where customers can receive high levels of service via text, web
Nov 05, 2021
How Cloud Offsets the Great Resignation
American workers are fed up and as the saying goes, they're not going to take it anymore. Whether to reassess their lives or quell job-related
Nov 04, 2021
Understanding How IP Paging Works in a Cloud Infrastructure
With the rise of digital technology, you may think that overhead paging has gone the way of the VCR. Before cell phones, companies primarily used
Nov 02, 2021
Why Converged Technical Account Managers Matter - A Cautionary Tale
Recently, one of our enterprise clients approached us about a problem with their implementation of a cloud contact center project. More specifically,
Oct 28, 2021
Talkdesk Phone: Business Telephony Built on Contact Center Technology
Talkdesk, Inc., a proven innovator in the business communications sector, continues to trailblaze by introducing Talkdesk Phone, an excellent option
Oct 26, 2021
Modern Cloud Contact Centers Are the New Customer Service Initiative
Contact centers are no longer simply a last line of defense when a customer needs assistance. Focusing mainly on the products or services your
Oct 18, 2021
The Technologies Empowering the Modern Cloud Contact Center
The tides of business have changed and being able to connect has never felt more important. Businesses are seeking better ways to engage their
Oct 13, 2021
Buying Direct from UCaaS Vendors - A Cautionary Tale
We regularly tell prospective clients about the numerous advantages of having a trusted UCaaS partner at their side whenever evaluating new
Oct 12, 2021
Leaving the Circus of Juggling Multiple Vendors
A lot has changed in the world of communications in the past couple of years. Digital technology advancements are exciting, but they can be
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

