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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Jan 17, 2023
Moving to Cloud? 5 Reasons Why Partner-Led Implementations Have Higher Success Rates
The migration process is a huge consideration when moving to a new cloud communications solution. It's one thing to choose a new system and quite
Jan 10, 2023
How CCaaS Technology Helps Healthcare (and Others) Stay on Top of Customer Service
The tides of business keep changing, and being able to connect and collaborate has never felt more important. Customer service organizations are
Jan 03, 2023
Why Your Contact Center Needs Workforce Optimization
Connecting the dots between performance metrics and contact center outcomes is paramount to keeping your service center humming along. As you know,
Dec 27, 2022
Taking Credit Card Payments? Here's Everything You Need to Know About PCI Compliance
It seems every year, the explosion of data breaches and credit card fraud grows, with the FTC reporting fraud losses of over $5.8 billion in 2021
Dec 15, 2022
The 2022 Unified Communications & Collaboration (CCaaS, UCaaS, VoIP, IT) Year in Review
As another year in the unified communications and collaboration industry draws to a close, we take this time to look back at some of the biggest
Dec 06, 2022
Great Experiences: How CCaaS Enhances Mid-Market and Enterprise Productivity
You hear it all the time; it’s all about the experience. Keeping staff and customers happy is a constant concern for mid to large-sized
Dec 01, 2022
Reducing Business Costs? How CCaaS Can Help Legal and Financial Services Companies
While every business comes with its own unique challenges, there are many similar operational standards in the legal and financial services
Nov 22, 2022
Five Immediate Reasons You Should Move to Cloud
Is your organization exploring a move to cloud-based communications? If not, maybe you should be. A recent study by Cavell Group states that the U.S.
Nov 16, 2022
How to Streamline Cloud-Calling and BYOC Implementation
Figuring out the best way to move to a digital communications environment looks different for every company. While many migrate all their
Invitation to talk about what their environment needs
Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

