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by Converged Technology Professionals | Apr 29, 2022 Converged Technology Professionals Partners with PCI Pal April 29th, 2022 — Crystal Lake, IL — Converged Technology Professiona..
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Converged Technology Professionals Joins Talkdesk Partner Program To Help Businesses Deliver More Unified Customer Engagements
Converged Technology Professionals announce they have joined the Talkdesk partner program.
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What a Strategic Communications Partner Should Do Beyond Implementation
After months of planning, vendor conversations, configuration decisions, user training, and go-live preparation, your new communications platform is finally launched. The implement..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
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In July 2025, NiCE announced its acquisition of Cognigy for $955 million, marking Europe’s largest-ever AI deal. This wasn’t just another tech acquisition. It was a turning point. ..
Case Studies
Ultra Tool | CTPros
Ultra Tool migrated from a legacy ShoreTel system to 8x8 with CTPros — eliminating maintenance burden and connecting 125 staff on a single cloud platform.
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Nov 22, 2024
Mitel MiVoice Connect End of Life: The Risks of Staying Put
As you may be aware, the Mitel MiVoice Connect system is set to reach its end of life in December 2029. Continuing to rely on MiVoice Connect poses
Nov 06, 2024
Optimizing Telecom Solutions - A Guide to Effective Expense Management
Modern business relies on communication which likely means telecommunications take a bite out of your operational budget. The question then becomes,
Oct 15, 2024
Business SMS - TCR Requirements
Does your business use text (SMS) messaging services for promotional, transactional, or conversational purposes? If your answer is yes, then you may
Jun 19, 2024
Beyond Price: Three Crucial Considerations for Your UCaaS/CCaaS Renewal Negotiations
In our recent blog, "Navigating UCaaS/CCaaS Renewal Dates," we highlighted the importance of preparation for your renewal phase. Today, we delve
Jun 06, 2024
Navigating the Trough of Disillusion: Strategic Support in the AI-Enhanced CCaaS Landscape
In the dynamic realm of AI-enhanced CCaaS, a 'set it and forget it' strategy is a misconception. The initial deployment and cutover are just the
May 21, 2024
The Shifting Sands of CCaaS: How Unified Platforms Are Reshaping the Market
The Contact Center as a Service (CCaaS) industry, long dominated by heavyweights like Genesys, Five9, and NICE, is witnessing a seismic shift.
May 10, 2024
Navigating UCaaS and CCaaS Renewal Dates: A Strategic Approach
In the aftermath of the pandemic, we've witnessed a significant surge in the adoption of Unified Communications as a Service (UCaaS) and Contact
Apr 23, 2024
Optimizing Telecom: A Comprehensive Guide to Effective Expense Management
Optimizing Telecom: A Comprehensive Guide to Effective Expense Management In today’s fast-paced business world, managing telecom expenses has become
Apr 11, 2024
Navigating the Shift: The lost art of Customer Success
In the dynamic world of Software as a Service (SaaS), the transformation of the Customer Success Manager (CSM) role reflects broader industry shifts
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Every engagement starts with a scoping conversation –understanding your environment before we recommend anything.

